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Clickandeasy commerce is about simplifying transactions and mission critical interactions with customers.Our technology enables you to reach customers, engage, and assist them in the moments that matter. It's a philosophy put into action by dozens of innovations in mobile messaging and cloud communications.
We offer fully custom solutions, fully integrated to your backend systems. We offer messaging solutions with best in class industry support so that you can focus on your core business. If you're looking to add core capabilities to your enterprise messaging platform such as conversational SMS, omni-channel session handling, or mobile payments and transaction capabilities we also offer technology licensing and knowledge transfer on per case basis.
We offer fully custom solutions, fully integrated to your backend systems. We offer messaging solutions with best in class industry support so that you can focus on your core business. If you're looking to add core capabilities to your enterprise messaging platform such as conversational SMS, omni-channel session handling, or mobile payments and transaction capabilities we also offer technology licensing and knowledge transfer on per case basis.
trust the numbers
Maximise your fleet with better loads plans.
A large grocery retailer pilot, our Optimiser plan reduced the number of vehicles required to make daily drops at one of their terminals by 69%. The Optimiser loading plan resulted in fill rates of 98.5% compared to 79% with the original plan.
We can help you improve your loading plans. You can see for yourself with your own data. Let us show you!
Schedule a demo today
Customer Engagement Use Cases
Sales and Marketing
Operations
Service & Support
Text Message Marketing
Engage customers with timely offers that they can accept and even pay for by simply responding Y to an interactive text message.
Mobile Payments
Enable customers to securely verify transaction details and authorise payments remotely (and out-of-band) using our tokenised SMS payments.
Customer experience
Create timely and relevant mobile moments that proactively offer customers what they need when they need it. Goals: seamless user experience, better customer service, and more revenue.
Sales-Lead Alerts &
Lead Nurture
Jump on inbound leads instantly and ensure that no leads are dropped in the process.
Dispatch
Cost effective dispatch of field workers – drivers, doctors, emergency personnel, technicians.
Satisfaction surveys
Get detailed feedback from customers to improve service delivery or simply provide a net-promotor-score survey to get the customer's pulse.
Mobile omni-channel
Reaching the right people at the right time, whatever the channel.
Parcel delivery scheduling
Say goodbye to missed deliveries
Interactive security alerts
Protect customers with intelligent automation.
Offer upgrades
(upselling)
Engage customers with timely upgrade offers
Time critical transactions
Verify and authorize any transaction.
Appointment schedules and transactions
Verify and authorize any transaction
acquire, nurture, retain and grow,
The mobile engagement lifecycle
Integrate messaging into the heart of your operations, from marketing and sales to operations to customer engagement.
identify key mobile moments
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cloud communications platform
Let's talk contextual awareness
When we talk about cloud communications, CPaaS, omni-channel commerce, it largely boils down to contextual awareness about the customer, their previous interactions, their intent, and transactions in progress to provide proactive assistance. It's easy to just talk, talk, talk about all these buzzwords, but it's 2020 and it's time to put words into action. Let us help you.
Industry-specific solutions
Real-time customer engagement solutions
Logistics
Easily integrate interactive mobile communications workflows into logistics operations and backend systems with our middleware. Improve data visibility with custom dashboards.
Rail Travel
Streamline and automate boarding pass delivery by automatically sending boarding passes to customers several hours prior to boarding.
Banking & Financial Services
Interactive alerts keep users in better control of their finances and reduce operational costs. Great use cases include interactive- fraud alerts, overdraft alerts, and out-of-band purchase verification with integrated 2FA.
Improved Last-Mile Delivery
Engage customers for better coordination of time, place, and details for delivery and drastically reduce the total number of missed delivery attempts.
Air Travel
Streamlined mobile check-in and boarding-pass delivery eliminate long queues at the airport and create additional up-sell opportunities such as seat upgrade offers.
Ecommerce
From account security, through order delivery, through customer service and returns – our solutions offer improved operational efficiency and customer satisfaction.
Media and subscriptions
Make it easy for customers to renew subscriptions with 1-click order renewal.
Automotive
From car sharing, to car rental, to car sales. Check out our success cases!
Emergency & Mass-Notifications
Two-way, interactive text messaging improves mass communication capabilities during natural disasters and large-scale disruptions to service.
Engage in the mobile moments that matter
Every good company is unique. Reach out and let's discuss how we can help you engage customers and how to translate positive customer experiences into cost savings and stronger margins.
Talk to a messaging PRO
customer stories
what our customers are saying...
DHL
Feb 21, 2019
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Posti
Feb 21, 2019
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PostNord
Feb 21, 2019
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Smartcom Labs' products and services have been protected by the following patents and patent applications:
USRE-47279-E1 USRE-46653-E1 USRE-46395-E1 USRE-44073-E1 USD-874517-S1 USD-787550-S1 US11429905B2US11413657B2US-RE49002-E1 US-9937531-B2 US-9832311-B2 US-9167398-B2 US-9049573-B2 US-8880080-B2 US-8634522-B2 US-8576993-B2 US-8260330-B2 US-8254531-B2 US-7912190-B2 US-7406429-B2 US-11645588-B2US-11501218-B2 US-11290878-B2 US-11233898-B2 US-11144850-B2 US-11004114-B2 US-11004015-B2 US-10929784-B2 US-10902491-B2 US-10748085-B2 US-10740698-B2 US-10637987-B2 US-10300509-B2 US-10200532-B2 TREP-2014113 TREP-1955557 SPEP-2014113 PL-2014113-T3 PL-2014112-T3 PL-1955557-T3 NLEP-2014113 NLEP-1955557 ITEP-1955557 ITEP -014113 IN-316039-B IN-270862-B HUEP-2014113 GBEP-2014113 GBEP-1955557 GBEP-1647132 GB-2446965 FREP-2014113 FREP-1955557 FREP-1647132 FIEP-2014113 FIEP-1647132 FI-127676-B FI-126804-B FI-124899-B FI-119168-B FI-118586-B FI-118585-B FI-117663-B ESEP-1955557 ES-2615461-T3 ES-2541438-T3 EP-2014113-B1 EP-2014112-B1 EP-1955557-B1 EP-1647132-B1 DK-2014113-T3 DK-2014112-T3 DE-112013002121-T5 DE-112013002111 CHEP-1647132CHEP 2014113 AU-2006319060-B2
Updated May 2028, 2024