Connect with
customers in the
moments
that matter
customers in the
moments
that matter
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the customer comes first, second, and third
Together we'll make every mobile engagement seamless, actionable, and contextually relevant.
mobile is a mindset
A better customer experience
Intelligent mobile interactions are designed to assist customers proactively by anticipating the their needs and providing useful choices.
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Omni-channel comunications
Complete Solutions
Integrated communications can get complex quickly. Our experienced team develops complete solutions integrating your business processes, teams, and workflows with customer communications and interactions.
trust the numbers
Maximise your fleet with better loads plans.
A large grocery retailer pilot, our Optimiser plan reduced the number of vehicles required to make daily drops at one of their terminals by 69%. The Optimiser loading plan resulted in fill rates of 98.5% compared to 79% with the original plan.
We can help you improve your loading plans. You can see for yourself with your own data. Let us show you!
Schedule a demo today
tailored solutions
Custom-built,
data-driven
Custom built solutions and deep integrations provide better cost savings, better optimisation of business processes and highly tailored customer experiences.
We speak your language.
Industry specific solutions
Talk to our industry experts about how to strategically integrate mobile messaging into your operations and workflows to cut costs, improve margins, and assist customers better.
Let's talk strategy
acquire, nurture, retain and grow,
The mobile engagement lifecycle
Integrate messaging into the heart of your operations, from marketing and sales to operations to customer engagement.
identify key mobile moments
cloud communications platform
Context matters
When we talk about cloud communications, CPaaS, omni-channel commerce, it largely boils down to maintaining contextual awareness about the customer, their previous interactions, their intent, and which transactions are currently in progress. The goal is to provide proactive assistance and actionable choices. It's 2021 and it's time to get contextual. Let us help you.
Customer Engagement Use Cases
Sales and Marketing
Operations
Service & Support
Text Message Marketing
Engage customers with timely offers that they can accept and even pay for by simply responding Y to an interactive text message.
Mobile Payments
Enable customers to securely verify transaction details and authorise payments remotely (and out-of-band) using our tokenised SMS payments.
Customer experience
Create timely and relevant mobile moments that proactively offer customers what they need when they need it. Goals: seamless user experience, better customer service, and more revenue.
Sales-Lead Alerts &
Lead Nurture
Jump on inbound leads instantly and ensure that no leads are dropped in the process.
Dispatch
Cost effective dispatch of field workers – drivers, doctors, emergency personnel, technicians.
Satisfaction surveys
Get detailed feedback from customers to improve service delivery or simply provide a net-promotor-score survey to get the customer's pulse.
Mobile omni-channel
Reaching the right people at the right time, whatever the channel.
Parcel delivery scheduling
Say goodbye to missed delivery attempts with interactive SMS delivery scheduler.
Interactive security alerts
Protect customers with intelligent automation.
Offer upgrades
(upselling)
Engage customers with timely upgrade offers
Time critical transactions
Verify and authorise any transaction over interactive SMS. Examples include 2FA login confirmations, purchase confirmations, booking and check-ins.
Appointment schedules and transactions
Enable customers to securely control any aspect of service to maximise customer satisfaction.
Core platform capabilities & features
Omni-channel session handling
Customer's interact across an increasingly diverse array of channels. We help you track the state of interactions as they cross barriers from web, sms, live agents, email, apps.
Session continuation
Please don't make your customers repeat themselves. You hate that. I hate that. Everyone hates that. We help you enable session continuation so that conversations, dialogues, transactions flow seamlessly from one channel to the other. No need to start from scratch.
Mobile payments
The customer is engaged, eager, and now it's time to pay. This is where most transactions drop. We help you make transactions happen naturally and seamlessly. The magic formula? Our suite of technologies enable effortless authentication, intuitive messaging interactions, stateful dialogues, and tokenised payments.
Deep back-end integrations
We have two decades of experience integrating mobile interactions into mission-critical operations and workflows such as mobile check-in, interactive bank fraud alerts, interactive scheduling, critical service alerts, and more. It's not just about API's, it's about strategic integration with your business..
Auto-Scaling and Mass Sending SMS
Sending SMS across multiple countries across the globe and in mass quantities is hard. ClickandEasy's service is backed by Bookit Oy's seasoned ICT professionals. Our dedicated account support and ICT teams provides top notch service, backed by strong service-level-agreements to ensure your messages are sent and received.
Developer friendly APIs
Modern software needs to communicate with other applications.. That's why Optimiser includes dozens of modern API endpoints and pre-integrations.
A2P SMS Traffic Management
Our engineering team monitors global message flows and adapts international routes intelligently, resolving most issues proactively without your team needing to be involved.
Managed Number Pools
Sending SMS usually requires a pool of numbers, not one single number. As business grows, number pool management can require a dedicated team. Or we handle all your numbers and manage the pool intelligently so that you can focus on your core business and not complex ICT engineering.
Anti-Spoofing
SMS messages are easy to fake. So when the transaction at stake has tangible value, how do you trust any communication is actually coming from your customer and not a fraudulent party? Well, the answer is complicated, but don’t worry, we have you covered with our proprietary security solutions! Contact us directly if you need to dive deeper into the anti-spoofing measures in place on our platform.
Masked-Sender
Keep numbers anonymous between buyers-and-sellers, or between drivers-and-riders, or between hosts-and-guests. By bridging communications through a mediator, you maintain full visibility of communications, provide better privacy and security, and prevent exchanges from going “off-channel”.
Single-letter Replies by SMS
Customers can pay by credit card by replying with a single letter. All without transmitting any sensitive account credentials and with security features such as account tokenisation and integrated two-factor-authentication.
10DLC
Using the new ten-digit long codes introduced by US carriers? That's great. We are big fans! In fact, we are the original pioneers in Finland for shunning shortcodes and instead extending the functions of 'normal' numbers for business messaging. We have nearly two decades of experience in this area.
CRM, ERP, Call-Center Integration
Our plugins make integration to Dynamics or Salesforce easy. Our host of API's including XML and RESTful API's as well as host of pre-integrations make life easier for your development team. Need a new integration, we can assist there too.
Advanced Opt-out
Customers want and deserve the ability to opt-in or opt-out of which messages they will receive.. Our isms.fi interface gives you fine-tuned control over customer messaging so that you can better serve your customers.
Dedicated Ops team
Our dedicated ops teams knows SMS and closely monitors traffic to ensure optimal performance.
Intelligent messaging concatenation
Ensure that messages longer than 160 characters up to 1600 characters are split into parts and successfully reconstructed in the correct order upon delivery.
Geo-match destination
Ensure that messages longer than 160 characters up to 1600 characters are split into parts and successfully reconstructed in the correct order upon delivery.
Anonymized Messages / Mediated Proxy Numbers
Proxy numbers provide a bridge between sender and receiver to track and route dialogues between customers and employees so that privacy of both parties is maintained.
Choice of SMS messaging formats
Shortcodes, Loncodes, Ten Digit Originator Codes (10DLC)— our solutions work in any format you wish. Our team can explain the advantages of each and guide you through your choices.
Voice-to-text &
Text-voice-handoff
Often it's desirable to design interactions that use both voice and text into one seamless workflow. For example, a live agent handling a transaction that is then authenticated over text message.
Our strength is in developing highly-custom strategies and mobile communications implementations that are tailored to the operational workflows and back-end systems of each customer. Our messaging platform provides a rich feature set which enables your business to implement real-time communications while all the complex engineering has already been completed on our cloud service platform and those resources made available to your applications via APIs. While each custom solution is unique, the following list includes some of the core functionalities and features that are already pre-built into our messaging platform.
Industry-specific solutions
Real-time customer engagement solutions
Logistics
Easily integrate interactive mobile communications workflows into logistics operations and backend systems with our middleware. Improve data visibility with custom dashboards.
Rail Travel
Streamline and automate boarding pass delivery by automatically sending boarding passes to customers several hours prior to boarding.
Banking & Financial Services
Interactive alerts keep users in better control of their finances and reduce operational costs. Great use cases include interactive- fraud alerts, overdraft alerts, and out-of-band purchase verification with integrated 2FA.
Improved Last-Mile Delivery
Engage customers for better coordination of time, place, and details for delivery and drastically reduce the total number of missed delivery attempts.
Air Travel
Streamlined mobile check-in and boarding-pass delivery eliminate long queues at the airport and create additional up-sell opportunities such as seat upgrade offers.
Ecommerce
From account security, through order delivery, through customer service and returns – our solutions offer improved operational efficiency and customer satisfaction.
Media and subscriptions
Make it easy for customers to renew subscriptions with 1-click order renewal.
Automotive
From car sharing, to car rental, to car sales. Check out our success cases!
Emergency & Mass-Notifications
Two-way, interactive text messaging improves mass communication capabilities during natural disasters and large-scale disruptions to service.
Engage in the mobile moments that matter
Every good company is unique. Reach out and let's discuss how we can help you engage customers and how to translate positive customer experiences into cost savings and stronger margins.
Talk to a messaging PRO
customer stories
what our customers are saying...
DHL
Feb 21, 2019
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Posti
Feb 21, 2019
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PostNord
Feb 21, 2019
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